Shipping policy
Shipping Policy
Shop Mart aims to process and deliver orders as efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery time is generally 5–15 business days, depending on destination, courier service, product availability, and other circumstances.
Delivery estimates are not guaranteed delivery dates.
Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Order Tracking
When tracking is available, customers may receive tracking information after their order has been dispatched.
Please allow some time for tracking information to become active.
Delivery Delays
Delivery may be delayed because of:
- Courier disruptions
- Weather conditions
- Public holidays
- Customs procedures
- High order volumes
- Incorrect address information
- Other circumstances outside our reasonable control
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
Shop Mart is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected delivery period, please contact:
We will assist with investigating the issue.